Policies
SHIPPING
When will I receive my order?
We work hard to make sure we get your order to you safely and quickly. This means items ordered together are not necessarily shipped together. Occasionally, we underestimate the popularity of an item, and it becomes temporarily backordered. When this happens, we charge shipping and handling fees at the time the item ships.
In a hurry? We'll ship your order by Next Day Air or Second Day Air.
Questions about shipping? Call Customer Care at 1-800-903-1294
What about shipping and handling charges?
Fees for additional services such as inside delivery, lift-gate service, or express delivery may apply.
RETURNS
Unconditional money-back guarantee: ExecuSystems will issue a partial credit, full refund, or equal exchange up to 30 days from the date of purchase.
Call or email Customer Care to receive a Return Authorization Number. This number will help speed the return process and make sure your account is properly credited. Ensure the RA number is clearly marked on the outside of the boxes being returned.
ExecuSystems will refund the full purchase price, including the original shipping and any taxes within 7 business days of the receipt of return merchandise. Refunds will be applied to the original payment method. There are no re-stocking fees.
ExecuSystems may elect to repair or replace any products not under warranty without waiving any rights. ExecuSystems disclaims any warranties, expressed or implied, including the warranty of merchantability and the warranty of fitness for a particular purpose. Liability for consequential damages arising from negligence or other causes related to the design and use of the products is hereby excluded.
PRICING & PRODUCTS
Glaring errors, tax, and damaged shipments
Pricing and Specifications
Very rarely, we make a glaring error in our pricing and product specifications. Under those unusual circumstances, we reserve the right to correct the mistake. Unless otherwise specified, all dimensions are in U.S. measurements (inches, feet, lbs, etc.). Products lacking a weight specification weigh less than 5 lbs. Photography techniques can sometimes affect the appearance of an item, so please be careful to check the written product specifications for true size and color.
All prices are in U.S. currency.